FAQs

Rewards Club FAQs

Can I choose my own drinks?
Yes, select Build Your Pack, the frequency of delivery you need, and then select the drinks that you have a yearning for. You are in complete control, because you know what you like.
 
Can I leave the drinks choice up to you?
We know that everyone is different and this is why we leave the pack selection up to you. You can change your selection prior to each delivery so feel free to explore something new for your next pack.
 
What happens when there's a new product release?
New releases will be added to the drinks selection for you to give it a try. We hope you'll enjoy them!
 
What is the cost of shipping?
Your subscription includes a special flat shipping per state:
VIC = $15
NSW, ACT, SA, QLD, TAS = $20
WA, NT = $25
 
Can I update my own details?
Yes, you can manage EVERYTHING when you log in to your account - from the drinks you want to your delivery details. Click here to access your account if you already have created one. If not, go through the signup process and upon checking out you will create an account with a password.
 
How do I change my drinks for my Build Your Pack subscription?
Please log in to your Account page and change to your heart’s content. Make sure you do it two weeks before your next delivery is due though as we may have been very efficient and got it all packed and ready for you.
 
Can I change the frequency of delivery?
Yes, please log in to your Account page and change away. Please note, after switching, we will be in touch with you to confirm when you would like to receive your next pack.
 
What discounts are available?
Our discounts range from 5% up to 20% and are based on the amount of drinks you select + the frequency of delivery. Please go to our Rewards Club page to find out more.
 
How do I receive my discount on purchases other than Rewards Club deliveries?
Make sure you log into your account when you are making your purchase online. Once logged in you will receive the discount based on your drinks amount/frequency of delivery. Please note that there may be some very special releases for which discount won’t be available. We are sorry about that, but the good news is, you will be able to have first dibs on buying some.
 
If I upgrade my frequency of delivery will I get a better discount on my purchases?
Yes. You will receive discounts based on your drinks amount/frequency of delivery.
 
If I downgrade my frequency of delivery will I lose my ongoing discount from my previous delivery schedule?
Yes. Your discounts are based on your drinks amount/delivery schedule.
 
Am I locked in or can I cancel at any time?
There is a 12-month minimum membership of our Rewards Club. Send us an email here and we can sort out your cancellation.
 
Are my Credit Card details stored on the site?
No. The law requires us to use professional third party providers to store your details securely.
 
I have forgotten my password how do I retrieve it?
Please navigate to the My Account page by clicking here. On this page, you can click on “Lost Password”.
 
I just need to speak to a real person.
No worries! Ring us on 03 5728 1304 or send us a message via the Contact Form page. Make sure you leave a phone number for us to call you back.